Job Description

Join to apply for the Salon Manager role at Sumptuous Locks Overview Sumptuous Locks is a Natural Hair salon that specializes in locking hair. Our approach is holistic: good health is good hair. We provide a wealth of services for Sisterlocks, microlocs, instant locs, interlocs, traditional locs, and Natural Hair. We are a growing salon and currently seeking a Salon Manager to serve as an integral part of our team. Responsibilities Monitoring the calendar of appointments, meetings, and events Organizing and updating key documents Recruit, interview, hire, and train new staff on policies, procedures, and expectations (including onboarding and offboarding processes) Creating and implementing administrative systems and procedures that ensure the organization and success of Sumptuous Locks Troubleshoot reservation system issues, modify Client Profiles, optimize appointments to fit business needs, and review notes to ensure clients’ needs are met Ensure client information is entered with accuracy and timeliness Rebook appointments during checkout while addressing the client by name Optimize and maximize appointments with the reservation system and ensure timely communication with Customer Service Lead supervisorial and team meetings Manage the opening/closing of the salon each day Maintain cleanliness to the highest standards Manage employee and client schedules (GenBooks knowledge a big plus) Organize and execute shop flow between clients and staff in a positive manner Serve as subject matter expert in reservation system Inventory management and ordering of salon supplies Coach stylists on consultations with clients Promote retail products Help manage revenue objectives and staff goals Daily content uploads to social media and engagement with clients on reviews Interact with clients and staff consistently Research new salon technology and developments Coordinate special training sessions with staff Qualifications 3-5 years’ experience working for an organization High School diploma or GED (required) BA / BS in Business Administration or similar degree (preferred) Human resources skills and experience Proficiency in Microsoft Office (Word, Excel, etc.) Experience with Canva and Quickbooks is preferred Retail experience is also preferred Familiarity with social media platforms (Facebook, Twitter, LinkedIn, and Instagram) Excellent client relationship skills including clear communication, problem-solving, multi-tasking, and ability to take direction High standards of professionalism, dependability, pride in work, and ability to work in a fast-paced environment Formal stylist certification is a plus Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries Consumer Services Referrals increase your chances of interviewing at Sumptuous Locks. Get notified about new Salon Manager jobs in Brooklyn, NY . #J-18808-Ljbffr Sumptuous Locks

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