Job Description

Job Description

Assistant Client Relations Manager (Team Lead)

Miami, FL 33131 | Monday–Friday, Dayshift | $72,800/year

Are you a confident, hands-on Office Services professional with a passion for leadership and client service? Forrest Solutions is seeking an experienced Assistant Client Relations Manager (Team Lead) to support our prestigious global financial services client in downtown Miami.

In this role, you’ll lead a small, high-performing team across multiple buildings—overseeing mail, reprographics, shipping/receiving, supplies, and office logistics. You’ll serve as both a coach and a role model, ensuring service excellence and a seamless workplace experience.

What You’ll Do

• Lead day-to-day operations for mail, reprographics, shipping, supply, and office logistics services.
• Supervise, train, and motivate staff to foster professionalism and accountability.
• Manage daily workflow, delegate tasks effectively, and track performance with meticulous attention to detail.
• Conduct evaluations, coach team members, and recommend growth opportunities.
• Ensure all services meet client standards and are delivered with consistency and quality.
• Maintain organization and cleanliness of service centers and copy areas.
• Report performance updates to senior management and uphold company policies and SOPs.

What We’re Looking For

• 3+ years of supervisory experience in office services, mailroom, reprographics, or facilities management.
• Strong Microsoft Office and communication skills.
• Proven ability to lead, motivate, and build a cohesive team.
• Experience with couriers, vendors, and logistics coordination.
• Flexible, reliable, and able to adapt to changing client needs.
• High school diploma or equivalent required; college degree preferred.

We deliver world-class workplace experiences for top global firms. You’ll join a supportive leadership team that values collaboration, innovation, and professional growth—all within a high-energy, client-focused environment.

This is an excellent opportunity to work in a professional corporate environment while contributing to a collaborative and service-oriented team.

Equal Opportunity Employer Statement: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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